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WorldWideGlobes.com Information Page
If you need help navigating our web site, or have questions regarding ordering our earth globes, delivery, etc., please refer to this Info section first. If your question is not answered here, please email us at service@worldwideglobes.com. We will respond to your email as quickly as possible, usually within the same day.
Customer Service Department
Customer Service Representatives are available to answer your questions and place your order
Monday to Friday 9:30 a.m. to 4:30 p.m. Eastern Time
Call Toll Free: (866) 226-8014
Other times, leave us a message and your call will be returned as soon as possible.
Currency
All of our prices are in U.S. dollars.
Shipping Policy and Rates
At this time, we only accept orders from and ship to the continental United States
(that's the lower 48 states).
Your order will be shipped via UPS Ground Service from our warehouse within one to two business days.
We DO NOT ship to P.O. Boxes or A.P.O. Boxes
Ground shipping to anywhere in the continental U.S. is FREE
We do not offer Expedited Shipping.
(More information below in the FAQ).
Sales Tax
We are required to charge sales tax on all orders shipped to addresses in New Jersey. No tax will be charged on orders shipped outside the state of New Jersey.
Return Policy
Our earth globes are top quality name brand merchandise, but we understand that sometimes you just aren't happy with something you purchase. You can return any item for any reason for a full refund within 30 days of receipt, except for earth globes with issues covered by the manufacturer's warranty. See the "Warranty Issues" section below.
- You must first email us at: service@worldwideglobes.com within 30 days of receipt of the globe for return authorization.
- Shipping charges for the return are the responsibility of the customer.
- Returns must be received within 10 business days of the date you informed us of your intent to return the item.
- Deliveries that are refused by the customer are considered returned by the customer. Shipping costs for returns are the responsibility of the customer and will be deducted from the customer's refund. A 10% restocking fee will also be assessed on refused shipments.
- Globes over $500.00 have a restocking fee of 10% of purchase price that will be deducted from the refund.
- Returns must be in new condition, with ALL original materials and packing. Please note that returns that come back damaged will incur a 10% damage fee against your credit. Please be careful to pack all items safely in the original packing.
- Returns received without authorization beyond the 30 day window will not be refunded.
- Returns received without prior authorization or determined to be in unsalable (not new) condition can be shipped back to you for a fee of $25.00 shipping and handling.
Please allow 20 business days after the receipt of your return for your refund to be processed and issued.
Backorders
We want you to receive your world globe as quickly as possible and we do our very best to keep an adequate on-going supply of inventory. However, many factors affect inventory levels which may unexpectedly cause a backorder situation. Here is how World Wide Globes handles backorders:
- If a world globe you’ve ordered is on backorder, we’ll send you an email to let you know the estimated arrival date. You can choose to wait for the item or cancel it.
- Backorders remain active for 60 days. If the world globe you ordered is on backorder for greater than 60 days, your order will be cancelled. Please check back with us at a later date to reorder the item.
- World Wide Globes does NOT charge your credit card unless your world globe ships. If you used PayPal, your PayPal account was charged at the time you placed the order.
- Once your world globe comes back into stock, it will ship automatically.
- If you have any questions regarding our backorder policy, or an existing order, please call our toll free number or email us at service@worldwideglobes.com.
Warranty Issues
All of the earth globes we offer are covered by one, two or three year warranties, which are offered by the manufacturer. WorldWideGlobes.com does not handle warranty issues. If your purchase develops a warranty covered problem, you must contact the manufacturer directly.
Replogle (800) 275-4452
Cram/Stellanova (800) 227-4199
Artline/Spherical Concepts/National Geographic (800) 220-5220
FAQ (Frequently Asked Questions)
How can you offer such low prices?
At WorldWideGlobes.com, you take advantage of our direct relationship with the manufacturers of these globes. We bring you their best products via the internet, and we ship those products directly to your door. This completely eliminates the retail store, and all those costly retail "overhead" markups are gone forever!
How "up to date" are your products?
The world globes we sell are always the latest designs. We update our site with the latest products as they become available from the manufacturer. WorldWideGlobes.com strives to offer a very focused selection of the most attractive and most popular earth globes available.
I saw the globe on another site. Is it the same?
If you've seen the exact same globe on another site, it will be from the same manufacturer we use. We don't mind disclosing this because we believe our pricing is the best on the web. Why pay more for a globe when you can buy the same piece cheaper at WorldWideGlobes.com?
When should I expect delivery?
Virtually all our earth globes leave the warehouse no later than the second business day after your order; many times it's faster than that. During heavy shopping seasons, it may take up to three days to leave the warehouse. After the product leaves the warehouse, standard UPS Ground shipping times apply, which, depending on your location and the volume being handled by UPS at the time, is from three to seven business days.
What if I need warranty service?
All of our suppliers hold to the strictest standards of quality control. If by chance you receive an earth globe which is defective, please contact us immediately so we can arrange a replacement or a warranty service. If your product is damaged in shipping, the issue can quickly be resolved by notifying UPS. If you ever have questions not answered by UPS, please contact us at service@worldwideglobes.com.
How safe is my credit card information?
When you buy from WorldWideGlobes.com, your credit card purchase is processed in real time through the First Bank of Beverly Hills, by secure eCommerce servers run by Yahoo.com. Then your order is encrypted with PGP before being sent to Worldwideglobes.com. Your card couldn't be safer!
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